Terms and Conditions

Last updated: November 2025

Welcome to Morocco Camel Trekking. Before booking, please read these Terms and Conditions carefully. By reserving a tour or using our services, you agree to the following conditions:

Customizing Your Tour

You may customize your itinerary to make your experience more personal and special. You are welcome to discuss any preferences or requests with your driver, including skipping some sights to spend time elsewhere.

Booking and Deposit

To secure your booking, a 30% deposit of the total price is required at least 2 weeks before your tour begins. The remaining balance is payable upon arrival. Payments can be made via:

  • PayPal (6% fee)
  • Bank transfer (fees depend on your bank)
  • Credit cards (3.5% fee, except American Express)
  • Cash: USD, EUR, GBP, or MAD

Children under 12 receive a 50% discount, and children under 5 travel free.

Cancellations and Refunds

Cancellations must be confirmed in writing via email and are refundable as follows:

  • More than 4 months before tour: 100% refund
  • Between 2 and 4 months: 50% refund
  • Less than 1 month: no refund

In unforeseen circumstances, such as weather or safety issues, we reserve the right to modify or cancel tours and offer alternative dates or full refunds.

Changes and Flexibility

You may request changes to your booking at least two weeks before your tour starts, subject to availability and our terms.

Camel Trekking Terms

Camel rides offer a unique experience but may be uncomfortable for some guests. For your safety, we do not recommend camel trekking for:

  • Individuals over 70 years old
  • Pregnant women
  • Those recovering from surgery or serious illness

Guests not participating in camel rides will be transported by 4-wheel drive to the desert camp and returned the next morning. Camel rides to the desert camp last approximately 1–1.5 hours. Each rider receives a 1.5 L bottle of water and a turban for sun and sand protection. We recommend wearing closed shoes and clothing suitable for desert conditions. Sunglasses, sunscreen, and a flashlight for the camp are highly advised.

Things to Know Before You Go

  • Drinking Water: Tap water is safe for washing fruits, but bottled mineral water is recommended for drinking.
  • Weather: Morocco’s climate varies greatly. Spring and autumn are ideal travel seasons. For current weather, visit weather.com.
  • Safety: Morocco is generally safe. Watch for petty pickpocketing; violent crime is rare. Tourist areas are well-regulated.
  • Tipping Customs:
    • Driver: $10–20 USD/day
    • Guide: ~$30 USD/day
    • Camel handler: ~$10 USD/day
    • Restaurant staff and service providers: $3–5 USD
  • Currency: Moroccan Dirham (MAD). Use xe.com for conversion.

COVID-19 Safety Measures

  • Regular staff and guest temperature checks
  • Frequent sanitation of vehicles and common areas
  • Hand hygiene protocols for guests and guides
  • Private tours are maintained to reduce risk

Liability Disclaimer

Morocco Camel Trekking is not responsible for personal injuries, lost belongings, or delays beyond our control, including weather, transport, or unforeseen events.

Contact Us

For questions or clarifications regarding these Terms and Conditions:
Email: morocco.cameltrek@gmail.com
Phone: +212 6 76 71 28 25
Address: Marrakech, Morocco